Terms of service.

1. Who we are.

Uniwater Solutions Pvt Ltd, a private limited company incorporated in India, with registered office at 316 Canal Street, Shribhumi, Kolkata 700048. GSTIN: 19AADCU6172B1ZD. We operate the brand “Uniwater” and the website uniwater.co.in.

2. What you’re agreeing to.

These terms cover: (a) your use of the website and any forms submitted through it; (b) the free water survey we conduct at your property; (c) the sale, installation, and commissioning of any water-treatment system you purchase from us; and (d) the Annual Maintenance Contract (AMC) you sign for service after handover. Different sections of these terms apply to each stage.

3. The free water survey.

• — The survey is free of cost and creates no obligation to purchase.
• — A Uniwater engineer will visit at a scheduled time, test your water (TDS, hardness, iron, pH at minimum, plus parameters relevant to your reported symptoms), audit your plumbing and available installation space, and prepare a system recommendation.
• — The survey is valid for 30 days from the visit date. After 30 days, water chemistry and household needs can change; we may request a re-survey at no additional cost.
• — You are not obliged to share the survey report with any third party, and we will not without your consent.
• — If we determine that you do not need a Uniwater system, we will tell you so plainly.

4. Quote, order, and payment.

• — Quotes are valid for 30 days from issue, unless explicitly extended in writing.
• — All prices on this website are indicative starting prices for residential systems. The final price is set after the survey and depends on your water chemistry, household demand, and install constraints.
• — Prices include GST at the prevailing rate (currently 18% for water-treatment systems) unless otherwise stated.
• — EMI options shown on the site (Bajaj Finserv, Snapmint) are facilitated by those third-party lenders; their own terms, eligibility, and credit decisions apply.
• — On order confirmation, we require 50% advance to schedule the installation. The balance is payable on the day of handover. Commercial / industrial / institutional payment milestones are agreed in writing per project.
• — Acceptable payment methods: UPI, Razorpay (cards, net banking), and direct bank transfer to the account named on the invoice. We do not accept cash for orders above ₹2,00,000 (per Income Tax Act §269ST).

5. Installation.

• — Installation is carried out by Uniwater-employed engineers, not subcontracted. Timeline depends on system complexity (typically 1–7 working days for residential; longer for commercial).
• — You are responsible for: (a) safe site access; (b) civil readiness (plant-room construction, plumbing routes, electrical points, drain availability); (c) any building approvals or society consents required.
• — Where the design depends on inputs you provide (e.g. drawings, pipe layouts), accuracy is your responsibility; modifications during install due to wrong-input may incur additional charges.
• — On commissioning, you and the engineer sign a handover document confirming the system meets the spec.

6. Warranty.

• — Standard product warranty: 12 months from the date of handover, against manufacturing defect in vessels, control heads, pumps, and Uniwater-supplied components.
• — Extended warranties: available on selected products as written addenda to the order.
• — Excluded from warranty: damage from upstream water-quality changes (e.g. switching from municipal to borewell after install) without notifying us; consumables (media, resin, cartridges, filters) which are time- and use-based; damage from unauthorised tampering or modification; force majeure events.
• — Component manufacturers’ own warranties (e.g. Wilo pumps, Hydranautics membranes) pass through to you on standard manufacturer terms.
• — Warranty claims: write to support@uniwater.co.in with order number, photo, and description. We’ll send an engineer within 5 working days (24 hours on Premium AMC).

7. Annual Maintenance Contract (AMC).

• — Three AMC tiers are offered: Standard (quarterly visit), Comprehensive (monthly visit), Premium (monthly visit with 24-hour fault response and remote alerts). Indicative prices are published on /service and confirmed at handover.
• — AMC starts on day 31 after handover. The first 30 days are covered free under installation warranty.
• — You may upgrade or downgrade AMC tier annually at renewal. Mid-year changes are pro-rated.
• — AMC obliges us to perform the scheduled service visits and supply consumables per the tier’s scope. You are responsible for granting safe site access and being available (or nominating someone) at the scheduled visit time.
• — Missed visits due to your unavailability are not made up at no cost; rescheduling fees may apply if the engineer was already dispatched.

8. Cancellation and refund.

• — Order cancellation before installation begins: full refund of advance, less 5% processing fee.
• — Cancellation after installation has begun but before commissioning: refund of advance, less actual costs incurred (materials ordered, labour deployed, system already installed) — itemised and shared with you.
• — Once a system is commissioned and handed over, the sale is complete. Returns are not accepted unless the warranty clauses (section 6) apply.
• — AMC cancellation: 30 days’ written notice. Refund of any unused portion, pro-rated.
• — Refunds are processed within 14 working days of approval, to the original payment instrument.

9. Website use.

You may use this website for personal, non-commercial purposes and to engage Uniwater. You may not: (a) scrape or systematically extract content; (b) interfere with the site’s operation; (c) use the site or any form to send unsolicited communications; (d) reverse-engineer, decompile, or attempt to access any non-public part of the site. All content on this website — copy, images, infographics, brand marks — is the property of Uniwater Solutions Pvt Ltd unless attributed otherwise, and is protected by Indian copyright and trademark law.

10. Limitation of liability.

Uniwater’s aggregate liability under any installation or service contract is limited to the amount you have paid us under that contract in the 12 months preceding the event giving rise to the claim. We are not liable for: (a) indirect, consequential, special, or punitive damages; (b) loss of business, revenue, or profits; (c) damage arising from use of the system outside its specification; (d) events beyond our reasonable control (force majeure, regulatory action, supply-chain disruption). Nothing in this clause limits our liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under Indian law.

11. Privacy and data.

Your personal data is governed by our Privacy Policy, which forms part of these terms. By engaging Uniwater, you accept the data-handling practices described there.

12. Governing law and dispute resolution.

These terms are governed by the laws of India. Any dispute arising out of or in connection with these terms or the services Uniwater provides will be referred to the exclusive jurisdiction of the courts at Kolkata, West Bengal. Before commencing any legal proceeding, the parties will attempt good-faith resolution through written communication and, if needed, mediation by a mutually-agreed mediator.

13. Changes to these terms.

We may update these terms from time to time. The “Last updated” date at the top indicates the most recent change. Material changes will be highlighted on this page for 30 days before they take effect and, where you are an active customer, communicated to you by email.

14. Contact.

Questions about these terms? support@uniwater.co.in or +91 97487 45193. Registered office: 316 Canal Street, Shribhumi, Kolkata 700048.