Service
The discipline that decides year four.
In our experience, most premium-home water systems quietly stop performing within three to four years — rarely because of the equipment. The absence of service discipline is what compounds.
Service is the system
Most water companies show up when something breaks. We show up every month.
Automated.
Backwash, regeneration, flush — the system handles routine cycles on a schedule. No valves to turn.
Verified by an engineer.
Monthly site visit. Pressure check, media inspection, hardness/iron spot test, written report.
Owned by us.
If something needs replacement or recalibration, we do it. No customer chasing parts.
The discipline that decides year four.
The protocol
What’s in a service visit?
Plenty — if you know what to look for. Before. On site. After.
Before.
24-hour notice. Date. Window. Engineer name. The visit happens when promised.
On site.
Parameter testing — TDS, hardness, iron, pH, FRC — against design specification. Backwash verification. Salt top-up. Resin assessment. Leak inspection. Pressure check.
After.
A documented report, same day. Parameters in. Parameters out. Work performed. Flags raised. The customer keeps the record. So do we.
Preventive visits a year, Comprehensive AMC
SLA on flagged faults, Comprehensive AMC
Written report after every visit
Parameters (TDS, hardness, iron, pH, FRC) at inlet + outlet, every visit
Documented from day one
What you receive in writing.
Six artifacts over the contract. None depend on the customer asking.
- Pre-install water test
TDS, hardness, iron, pH, FRC — filed with the quote.
- Install diagram
Single-line drawing. Vessel sizes, media, pipe routes.
- Post-install parameter reading
Five-parameter repeat. The improvement, on paper, on day one.
- Monthly service report (PDF)
Parameters in/out, work performed, flags raised. Same day. Every visit.
- Twelve-month parameter trend
Year-end chart of hardness, iron, TDS at the tap.
- Annual independent water analysis
Premium tier. Third-party lab analysis alongside the in-house record.
Cadence
Twelve visits a year.
Monthly on Comprehensive. Quarterly on Standard. Same window, same protocol, same engineer where geography allows.
We show up every month. Not when something breaks.
24-hour notice. Date. Window. Engineer name. The visit happens when promised.
AMC tiers
Three tiers. Honest scope.
We don’t promise monthly service to every customer at every price point. The cadence is tiered \u2014 explicitly \u2014 so you choose what fits your home and your water.
Standard
Quarterly preventive visits
From ₹9,600/year + GST · residential indicative · final price varies with system capacity
Four visits a year plus on-call. Low-load installs, stable chemistry.
- —Quarterly preventive visits with documented report
- —24-hour SLA on flagged faults
- —Media inspection and verification
- —Resin top-up as required
- —Parameter testing on every visit
Comprehensive
Monthly preventive visits
From ₹18,000/year + GST · residential indicative · final price varies with system capacity
Twelve visits a year. Right for borewell-fed homes and any iron / scale / variable supply.
- —Monthly preventive visits with documented report
- —24-hour SLA on flagged faults
- —Media replacement on schedule, not on complaint
- —Salt and resin top-ups included
- —Pressure-gauge calibration, leak inspection
- —Same-day written report to customer
Premium
Monthly visits + priority response
From ₹30,000/year + GST · residential indicative · final price varies with system capacity
Institutions and customers who treat water as infrastructure. Named engineer + dashboard.
- —Everything in Comprehensive
- —Named engineer for the contract life
- —Customer dashboard with parameter trends
- —12-hour SLA on flagged faults
- —Annual independent water analysis
- —AMC anniversary report
AMC tier is set at handover. Re-tier on renewal if your draw or chemistry changes.
On site
What an engineer actually does.
Pressure gauge, backwash, salt top-up, resin check, iron-spot test, TDS + hardness, leak inspection. Written report filed same day.
If a flag is raised, the SLA kicks in: 24 hours Comprehensive, 12 hours Premium — we don’t wait for the next monthly.
See a sample service report.
One anonymised real report from a Kolkata install. Parameters in, parameters out, work performed, flags raised.
Your next step
Already a Uniwater customer?
Your service history and parameter trends will live in the customer portal when it launches as a separate product.