Service
Service is what keeps a system working in year four.
In our experience, most home systems that stop working by year three or four weren’t badly made. Nobody serviced them.
Service
Most water companies come when something breaks. We come every month.
Automated.
Backwash, regeneration and flush run on a timer. Nobody has to turn a valve.
Verified by an engineer.
A site visit every month: pressure check, media inspection, hardness and iron spot test, and a written report.
Owned by us.
If a part needs replacing or recalibrating, we do it. You don’t chase anyone for parts.
Service is what keeps a system working in year four.
The protocol
What happens on a service visit.
Here’s what the engineer does before, during and after every visit.
Before.
You get 24 hours’ notice with the date, time window and engineer’s name. The visit happens when we said it would.
On site.
We test TDS, hardness, iron, pH and FRC against the design spec, check the backwash, top up salt, assess the resin, look for leaks and check the pressure.
After.
A written report the same day: readings in and out, work done and any flags raised. You keep a copy and so do we.
Preventive visits a year, Comprehensive AMC
SLA on flagged faults, Comprehensive AMC
Written report after every visit
Parameters (TDS, hardness, iron, pH, FRC) at inlet + outlet, every visit
Documented from day one
What you receive in writing.
Six documents over the life of the contract. You don’t have to ask for any of them.
- Pre-install water test
TDS, hardness, iron, pH and FRC, filed with the quote.
- Install diagram
Single-line drawing. Vessel sizes, media, pipe routes.
- Post-install parameter reading
The same five readings again, so you see the improvement on paper on day one.
- Monthly service report (PDF)
Readings in and out, work done, flags raised. Sent the same day, every visit.
- Twelve-month parameter trend
Year-end chart of hardness, iron, TDS at the tap.
- Annual independent water analysis
On the Premium tier, a third-party lab analysis alongside our own record.
Cadence
Twelve visits a year.
Monthly on Comprehensive, quarterly on Standard. Same time window and same checklist every visit, and the same engineer wherever the location allows.
We come every month, whether something’s wrong or not.
You get 24 hours’ notice with the date, time window and engineer’s name, and the visit happens when we said it would.
AMC tiers
Three AMC tiers, and what each one covers.
We don’t promise monthly service to every customer at every price point. How often we visit depends on the tier, and we say so upfront, so you choose what fits your home and your water.
Standard
Quarterly preventive visits
From ₹9,600/year + GST · residential indicative · final price varies with system capacity
Four visits a year plus on-call. Low-load installs, stable chemistry.
- Quarterly preventive visits with documented report
- 24-hour SLA on flagged faults
- Media inspection and verification
- Resin top-up as required
- Parameter testing on every visit
Comprehensive
Monthly preventive visits
From ₹18,000/year + GST · residential indicative · final price varies with system capacity
Twelve visits a year. Right for borewell-fed homes and any iron / scale / variable supply.
- Monthly preventive visits with documented report
- 24-hour SLA on flagged faults
- Media replacement on schedule, not on complaint
- Salt and resin top-ups included
- Pressure-gauge calibration, leak inspection
- Same-day written report to customer
Premium
Monthly visits + priority response
From ₹30,000/year + GST · residential indicative · final price varies with system capacity
For institutions, and homes that want the closest watch on their water. Named engineer and a dashboard.
- Everything in Comprehensive
- Named engineer for the contract life
- Customer dashboard with parameter trends
- 12-hour SLA on flagged faults
- Annual independent water analysis
- AMC anniversary report
AMC tier is set at handover. Re-tier on renewal if your draw or chemistry changes.
On site
What an engineer actually does.
Pressure gauge, backwash, salt top-up, resin check, iron-spot test, TDS and hardness, leak inspection. The written report goes out the same day.
If a flag is raised, the SLA starts: 24 hours on Comprehensive, 12 hours on Premium. We don’t wait for the next monthly visit.
See a sample service report.
One anonymised real report from a Kolkata install: readings in and out, work done and flags raised.
Your next step
Already a Uniwater customer?
Your service history and parameter trends will live in the customer portal when it launches as a separate product.