The discipline that decides year four.
Most water systems in Indian premium homes stop performing within three years. The reason is rarely the equipment. It’s the absence of service discipline.
The protocol
What’s in a service visit?
Plenty — if you know what to look for. Before. On site. After.
Before.
24-hour notice. Date. Window. Technician name. The visit happens when promised.
On site.
Parameter testing — TDS, hardness, iron, pH, FRC — against design specification. Backwash verification. Salt top-up. Resin assessment. Leak inspection. Pressure check.
After.
A documented report, same day. Parameters in. Parameters out. Work performed. Flags raised. The customer keeps the record. So do we.
Preventive visits a year, Comprehensive AMC
SLA on flagged faults, Comprehensive AMC
Written report after every visit
Parameters tested in and out, every visit
Documented from day one
What you receive in writing.
Six artifacts arrive over the life of the contract. None of them depend on the customer asking. The discipline of writing it down is what makes the relationship audit-able by either side.
- Pre-install water test
TDS, hardness, iron, pH, FRC — taken at survey, filed with the quote. The number that decides the design.
- Install diagram
Single-line drawing of the train, with vessel sizes, media types, and pipe routes. Signed off before commissioning.
- Post-install parameter reading
Repeat of the five-parameter test after commissioning. The improvement, on paper, on day one.
- Monthly service report (PDF)
Parameters in and out, work performed, flags raised, next visit date. Same day. Every visit.
- Twelve-month parameter trend
Year-end summary chart of hardness, iron, and TDS at the tap across the contract year.
- Annual independent water analysis
Premium tier. Third-party lab analysis filed alongside the in-house monthly record.
Cadence
Twelve visits a year.
A scheduled visit every month for customers on the Comprehensive tier. Quarterly for Standard. Same window. Same protocol. Same engineer where geography allows.
We show up every month. Not when something breaks.
24-hour notice. Date. Window. Technician name. The visit happens when promised.
AMC tiers
Three tiers. Honest scope.
We don’t promise monthly service to every customer at every price point. The cadence is tiered \u2014 explicitly \u2014 so you choose what fits your home and your water.
Standard
Quarterly preventive visits
From ₹9,600/year + GST · residential indicative · final price varies with system capacity
Four scheduled visits a year, plus on-call response. For low-load installations and stable water chemistry.
- —Quarterly preventive visits with documented report
- —24-hour SLA on flagged faults
- —Media inspection and verification
- —Resin top-up as required
- —Parameter testing on every visit
Comprehensive
Monthly preventive visits
From ₹18,000/year + GST · residential indicative · final price varies with system capacity
Twelve scheduled visits a year. The right choice for borewell-fed homes and any system with iron, scale, or variable supply.
- —Monthly preventive visits with documented report
- —24-hour SLA on flagged faults
- —Media replacement on schedule, not on complaint
- —Salt and resin top-ups included
- —Pressure-gauge calibration, leak inspection
- —Same-day written report to customer
Premium
Monthly visits + priority response
From ₹30,000/year + GST · residential indicative · final price varies with system capacity
For institutions, complexes, and customers who treat their water as infrastructure. Includes a named engineer and a customer dashboard with parameter history.
- —Everything in Comprehensive
- —Named engineer for the contract life
- —Customer dashboard with parameter trends
- —12-hour SLA on flagged faults
- —Annual independent water analysis
- —AMC anniversary report
AMC tier is set at handover. Re-tier on renewal if your draw or chemistry changes.
On site
What an engineer actually does.
Pressure gauge calibration. Backwash verification. Salt top-up. Resin assessment. Iron-spot test. TDS and hardness readings. Leak inspection along the install joints. Same-day written report filed to the customer.
If a flag is raised — pressure low, resin exhausted, iron leak through the bed — we don’t wait for the next monthly. The SLA kicks in: 24 hours on Comprehensive, 12 hours on Premium.
See a sample service report.
One anonymised real report from a Kolkata install. Parameters in, parameters out, work performed, flags raised.
Already a Uniwater customer?
Your service history and parameter trends will live in the customer portal when it launches as a separate product.