How it works
How a Uniwater system gets into your home.
One company. Four stages. From first water test to monthly service, the same Uniwater team owns the system for the life of the contract.
Why this matters
The only water-treatment company in India where the engineer who surveys your water is the same person who designs the system, installs it, and comes back every month — by name, for the life of the contract.
Most water companies sell systems and outsource service. We sell the four things a system actually needs over its lifetime — a survey, the right design, an install that fits the house, and a service crew that does not change.
Survey.
An engineer visits the site, tests the water, and maps the plumbing, pressure, and space. No quote until this is done.
Design.
Your system is configured from a library of 100+ engineered options — the right capacity, the right media, the right vessel grade for your water and your home.
Install.
Equipment goes in false ceilings, plumbing shafts, behind cabinets, under counters, or outside windows — wherever it disappears.
Service.
An engineer visits monthly to inspect, clean, and verify the system is working — not just when something breaks.
The journey, on one line
From the first survey to monthly service for life.
Stage 01 — Survey
30 minutes on site. 48 hours to a quote.
A Uniwater engineer visits your home or site with a water-testing kit. The visit takes between 30 and 60 minutes. We take a sample, run the test, and walk you through what the numbers mean before any quote is written.
We also map the plumbing: where the inlet is, what the pressure runs at, what the storage looks like, and where the equipment could reasonably go without disrupting the architecture.
No quote is written until the survey is complete. If the survey reveals the system doesn’t need to be as large as you thought, we say so.
- —On-site water test (TDS, hardness, iron, pH, FRC)
- —Plumbing and pressure map
- —Storage and draw audit
- —Install-location options
- —Architect / interior-design coordination notes
Stage 02 — Design
Configured from 100+ engineered options. Not pulled off a shelf.
Your survey readings go into the Uniwater auto-suggest engine — a 17-rule system built from years of installation data. It generates a bill of materials specific to your water, your draw, and your install location.
The proposal includes the configuration name (Mono / Duo / Trio, or 2K / 4K / 6K LPH, etc.), the media selection, vessel grade, controls, install plan, and AMC terms.
For residential customers, the quote is presented as a clean single-line price. For B2B customers, we include the full itemised BOM.
- —Configuration and capacity
- —Vessel material and media specification
- —Plumbing and electrical scope
- —Installation plan with location diagram
- —AMC tier options
- —Warranty terms
- —Single-line diagram on B2B quotes
Stage 03 — Install
In a day. Or three. Wherever it disappears.
Equipment goes in false ceilings, plumbing shafts, behind cabinets, under counters, or outside windows — wherever it disappears. The home keeps its lines. The architect’s decisions stay intact.
Most residential installs complete in one to two days. Industrial and building-scale installs run one to four weeks depending on scope and site readiness. The engineer commissions every system before handover, with parameter readings filed and shared.
- —Branded uniform, named technician
- —Plumbing, electrical, mounting, commissioning
- —Photos of every install location
- —Pre-handover parameter test
- —Customer signature on the handover document
Stage 04 — Service
Every month. 24-hour notice. Same window. Same protocol.
Year one of AMC is included with every install. From month one, an engineer visits on a defined schedule. Comprehensive tier customers get monthly visits; Standard tier customers get quarterly.
Every visit follows the Before / On site / After protocol: 24-hour advance notice, parameter testing against design spec, written report filed before the engineer leaves your house.
If a flag is raised, the SLA is 24 hours for Comprehensive and 12 hours for Premium. The system isn’t a sale we made; it’s a relationship we maintain.
- —Parameter testing (TDS, hardness, iron, pH, FRC)
- —Backwash and regeneration verification
- —Salt top-up where applicable
- —Resin and media inspection
- —Pressure-gauge calibration
- —Leak and joint inspection
- —Same-day written report
From start to monthly service, the same Uniwater team owns the system.