How it works
How a Uniwater system gets into your home.
One company. Four stages. From first water test to monthly service, the same Uniwater team owns the system for the life of the contract.
Why this matters
One engineer surveys your water, designs the system, installs it, and comes back every month — by name, for the life of the contract.
Most water companies sell systems and outsource service. We sell the four things a system actually needs over its lifetime — survey, design, install, service.
Survey.
An engineer visits, tests the water, and maps plumbing, pressure, and space — no quote until this is done.
Design.
Your system is configured from a library of 100+ engineered options — the right capacity, the right media, the right vessel grade for your water and your home.
Install.
Equipment goes in false ceilings, plumbing shafts, behind cabinets, under counters, or outside windows — wherever it disappears.
Service.
An engineer visits monthly to inspect, clean, and verify the system is working — not just when something breaks.
The journey, on one line
From the first survey to monthly service for life.
Survey
Engineer visits, tests water on site, audits plumbing.
Quote
Itemised proposal with system options and BOM.
Install
Engineering team installs at agreed location.
Handover
System commissioned. Parameters logged. Walkthrough complete.
Service
Engineer returns every month. Parameters checked. Report filed.
Stage 01 — Survey
30 minutes on site. 48 hours to a quote.
Engineer visits with a water-testing kit. Reads chemistry, maps plumbing, pressure, storage, and viable install locations.
No quote until the survey is complete. If a smaller system fits, we say so.
- —On-site water test (TDS, hardness, iron, pH, FRC)
- —Plumbing and pressure map
- —Storage and draw audit
- —Install-location options
- —Architect / interior-design coordination notes
Stage 02 — Design
Configured from 100+ engineered options. Not pulled off a shelf.
Your readings go into the 17-rule auto-suggest engine. It generates a BOM specific to your water, draw, and install location — not a generic SKU.
Residential proposals are a single-line price. B2B proposals include the full itemised BOM.
- —Configuration and capacity
- —Vessel material and media specification
- —Plumbing and electrical scope
- —Installation plan with location diagram
- —AMC tier options
- —Warranty terms
- —Single-line diagram on B2B quotes
Stage 03 — Install
In a day. Or three. Wherever it disappears.
Equipment goes false ceiling, plumbing shaft, behind cabinet, under counter — wherever it disappears. The architecture stays intact.
One to two days residential. One to four weeks B2B. Commissioned and parameter-tested before handover.
- —Branded uniform, named engineer
- —Plumbing, electrical, mounting, commissioning
- —Photos of every install location
- —Pre-handover parameter test
- —Customer signature on the handover document
Stage 04 — Service
Every month. 24-hour notice. Same window. Same protocol.
Year one AMC included. Monthly visits on Comprehensive; quarterly on Standard. 24-hour notice; written report filed before the engineer leaves.
SLA on flagged faults: 24 hours Comprehensive, 12 hours Premium. Not a sale we made — a relationship we maintain.
- —Parameter testing (TDS, hardness, iron, pH, FRC)
- —Backwash and regeneration verification
- —Salt top-up where applicable
- —Resin and media inspection
- —Pressure-gauge calibration
- —Leak and joint inspection
- —Same-day written report
Your next step
Ready when you are.
Tell us about your home. We’ll come to you.