How it works
How a Uniwater system gets into your home.
Four stages, one company. From the first water test to the monthly visits, the same Uniwater team looks after your system for the life of the contract.
Why this matters
One engineer surveys your water, designs the system, installs it and comes back every month for the life of the contract. You’ll know them by name.
Most water companies sell the system and hand service to someone else. We do all four stages ourselves: survey, design, install and service.
Survey.
An engineer visits, tests the water and checks your plumbing, pressure and space. No quote until this is done.
Design.
We build your system from 100+ engineered configurations, picking the capacity, media and vessel grade that suit your water and your home.
Install.
Equipment goes in false ceilings, plumbing shafts, behind cabinets, under counters or outside windows, wherever it stays out of sight and can still be serviced.
Service.
An engineer visits every month to inspect, clean and check the system, whether or not anything has gone wrong.
Timeline
From the first survey to the monthly visits.
Survey
Engineer visits, tests water on site, audits plumbing.
Quote
Itemised proposal with system options and BOM.
Install
Engineering team installs at agreed location.
Handover
System commissioned. Parameters logged. Walkthrough complete.
Service
Engineer returns every month. Parameters checked. Report filed.
Stage 01: Survey
30 minutes on site. 48 hours to a quote.
An engineer comes with a water-testing kit, reads the chemistry and maps your plumbing, pressure, storage and the places the system could go.
No quote until the survey is complete. If a smaller system fits, we say so.
- On-site water test (TDS, hardness, iron, pH, FRC)
- Plumbing and pressure map
- Storage and draw audit
- Install-location options
- Architect / interior-design coordination notes
Stage 02: Design
Built from 100+ engineered configurations to match your readings.
Your readings decide the design: which treatment stages, which media, what capacity and where it goes. You get a bill of materials for your water, your daily use and your house, not a generic SKU.
Residential proposals are a single-line price. B2B proposals include the full itemised BOM.
- Configuration and capacity
- Vessel material and media specification
- Plumbing and electrical scope
- Installation plan with location diagram
- AMC tier options
- Warranty terms
- Single-line diagram on B2B quotes
Stage 03: Install
One to two days for most homes.
Equipment goes in a false ceiling, a plumbing shaft, behind a cabinet or under the counter, wherever it sits out of sight and can still be reached for service.
One to two days residential. One to four weeks B2B. Commissioned and parameter-tested before handover.
- Branded uniform, named engineer
- Plumbing, electrical, mounting, commissioning
- Photos of every install location
- Pre-handover parameter test
- Customer signature on the handover document
Stage 04: Service
Every month, with a day’s notice and the same checklist.
The first 30 days after handover are free; the AMC starts on day 31. Monthly visits on Comprehensive; quarterly on Standard. 24-hour notice; written report filed before the engineer leaves.
SLA on flagged faults: 24 hours on Comprehensive, 12 hours on Premium. The job doesn’t end at installation.
- Parameter testing (TDS, hardness, iron, pH, FRC)
- Backwash and regeneration verification
- Salt top-up where applicable
- Resin and media inspection
- Pressure-gauge calibration
- Leak and joint inspection
- Same-day written report
Your next step
Start with a free water survey.
Tell us about your home and an engineer will come and test the water.