Questions
What customers ask before they book.
Survey, install, pricing, service, AMC, warranty. The answers below cover what most prospective customers want to know in advance.
Category
About Uniwater.
Are you a water-purifier brand?
No. We survey your home, size a water system to your water, install it and service it every month. We don’t sell off-the-shelf kitchen RO.
Where do you operate?
Seven cities in India (Kolkata, Bhubaneswar, Ranchi, Rourkela, Siliguri, Guwahati, Noida) and two in Nepal (Kathmandu, Biratnagar). We have our own service team in every city and don’t subcontract.
How is Uniwater different from Aquaguard, Kent, Eureka Forbes?
Those are mass-market kitchen purifier brands. We sit in the gap between them and industrial EPC firms: bathroom-level, whole-house, drinking-water, and building-scale systems, surveyed and serviced monthly.
Category
Survey, design, install.
Is the survey free?
Yes. An engineer visits your home with a water-testing kit, runs the test, walks you through the results, and proposes a system. No quote is sent without a survey.
How fast can someone visit?
Within 48 hours of booking, across our nine cities. Faster in Kolkata. Newer city teams run on a 5–7 day window while their local base is being set up.
How long does installation take?
Most residential installs complete in one to two days. Larger whole-house and industrial installs run one to four weeks depending on scope and site readiness.
Do I need to be home for the install?
Someone authorised to make decisions about plumbing and electrical routing should be present. The engineer will need to test every install location before mounting.
Category
Pricing.
Why don’t you show exact prices?
Every system is sized to your specific water and home. We show starting-from ranges on the relevant solution pages. Final price is set after the free survey.
What does a bathroom filter cost?
BathSoft Mono starts at ₹14,000 MRP (inclusive of 18% GST). Duo and Trio configurations scale up from there; tier-wise starting prices are on the bathroom filter page.
What does a whole-house system cost?
HomeSoft starts at ₹50,000 MRP for the 2K LPH base. 4K and 6K LPH four-stage trains with iron pre-treatment scale up; final price is set at survey.
Category
Service & AMC.
What’s included in the AMC?
Standard tier: quarterly preventive visits with documented reports. Comprehensive: monthly preventive visits. Premium: monthly plus named engineer, customer portal access, 12-hour flagged-fault SLA. The first 30 days after handover are covered free; the AMC starts on day 31.
What does a service engineer actually do?
Parameter testing (TDS, hardness, iron, pH, FRC), backwash verification, salt top-up, resin assessment, pressure-gauge calibration, leak inspection, same-day written report.
How fast do you respond to a fault?
24-hour SLA on Comprehensive tier. 12-hour SLA on Premium. Standard tier is on-call with a 48-hour SLA.
What happens if I miss a renewal?
Service ceases at the AMC expiry date. You can renew within 30 days at the standard rate; beyond 30 days, a recommissioning visit is required.
Category
Warranty & service guarantee.
What’s the warranty?
One year on all system components from the install date. If a part fails, we replace it.
What if my system fails inside the warranty?
We replace the failed component free of charge, on-site, within SLA. The customer keeps the failed component and the replacement documentation.
Your next step
Start with a free water survey.
Tell us about your home and an engineer will come and test the water.